All our services are fully trackable. To keep an eye on the whereabouts of your parcel please use the tracking link below and enter your consignment or tracking number.
Please note that tracking will not begin until the parcel is scanned as collected.
To track your parcel, you need to use your consignment order number.
If you are unsure of your order number then please go to the “My Account area”, log in (or register with us if you haven’t already) and then click on the “My Orders” tab to find your consignment number. This number can also be found on your confirmation email.
Many factors can influence shipping times: for example, the origin and destination of the
shipment, or if you are shipping a less than container load (LCL), etc.
However, don’t expect your goods to be in your hands within 14 days. Once your goods arrive
at the port, they must be unloaded from the vessel, become available for pickup and then
delivered to your door (that is assuming they already cleared customs).
Shipping LCL adds additional time to the overall transit. Your provider needs this time for the
extra steps of consolidating your shipment with cargo from other shippers at the origin port
and then deconsolidation at the destination. These steps occur at a specialized warehouse
called a container freight station (CFS).
Short answer: Always!
Long answer: While you do not need marine cargo insurance and aren’t required to buy it,
having it is usually a good investment. Just as with home or car insurance, you are protecting
yourself from potential damages or losses that may occur. Specifically, marine cargo insurance
can cover damage, loss, theft, nondelivery, etc., while your goods are in transit.
One thing that makes marine insurance different than your home or car insurance is a concept
called “General Average.” A general average scenario occurs when some cargo is sacrificed to
save the voyage. This sacrifice might involve jettisoning some containers to stabilize the ship in
a severe storm. General Average states that all cargo owners are responsible and will share in the
loss (even if your cargo was not lost). Marine insurance can protect you against a general average
situation and avoid the additional expenses with retrieving your cargo.
So, traditionally speaking, ‘freight’ is products or goods moved overland via truck or train, whereas ‘cargo’ refers to goods moved overseas via ocean carriers or through air providers.
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